1. General Return Policy
1.1. Our goal at [Studio Name] is to provide high-quality products and services that meet or exceed your expectations. If you are not completely satisfied, please review our return and refund policy for guidance.

1.2. This policy applies to physical products (e.g., prints, frames, and merchandise) and digital services offered by [Studio Name]. It does not apply to studio rentals or equipment rentals, which are governed by separate agreements.

1.3. All returns, exchanges, or refund requests must be accompanied by the original receipt or proof of purchase.

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2. Return Eligibility for Physical Products
2.1. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2.2. Returns for physical products (e.g., prints, framed photos, albums) must be initiated within [Number of Days] days of the purchase date.

2.3. Custom or personalized products are not eligible for return or exchange unless they arrive damaged or with a manufacturing defect.

2.4. Any item returned due to a defect or damage must be reported within [Number of Days] days of receipt with photographic evidence to support the claim.

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3. Non-Returnable and Non-Refundable Items
3.1. The following items are non-returnable and non-refundable:
– Downloadable digital products (e.g., digital photo files, e-books)
– Gift cards or vouchers
– Services (e.g., photography sessions, studio time rentals)
– Products marked as “Final Sale”

3.2. For studio rentals, refunds and cancellations are governed by our Studio Rental Agreement.

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4. Refund and Exchange Process
4.1. Initiating a Return/Exchange:
To initiate a return or exchange, contact us at [Contact Email] within the eligibility period. Provide your order number, contact details, and reason for the return.

4.2. Review and Approval:
We will review your request and respond within [Number of Days, e.g., 3-5 business days]. If the return or exchange is approved, you will receive instructions for returning the item.

4.3. Return Shipping Costs:
The Renter is responsible for return shipping costs unless the return is due to damage, defect, or an error on our part.

4.4. Exchange or Replacement:
If the product is eligible for an exchange or replacement, we will ship the new item within [Number of Days] business days after receiving the returned item.

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5. Refunds
5.1. Processing Refunds:
Refunds will be processed back to the original payment method used at checkout. Please allow [Number of Days, e.g., 7-10 business days] for the refund to reflect on your account after approval.

5.2. Partial Refunds:
Partial refunds may be granted for:
– Products returned outside the standard return window but in new, unused condition
– Damaged or incomplete items not due to our error

5.3. Non-Refundable Fees:
Shipping costs, handling fees, and customization charges are non-refundable, except when a return is due to our error.

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6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately at [Contact Email] with your order number and photographs of the damage or defect.

6.2. We will replace or refund defective items at no additional cost, provided the claim is made within [Number of Days] days of receipt.

6.3. For damaged items resulting from shipping, retain all packaging materials, as they may be required to file a claim.

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7. Cancellation Policy
7.1. Product Orders:
Orders for physical products can be canceled within [Number of Hours/Days] of placing the order. If production has already begun, cancellation will not be possible.

7.2. Service Cancellations:
For cancellations related to studio rentals, equipment rentals, or photography services, please refer to the relevant Service Agreement or Rental Policy.

7.3. Late Cancellations:
Cancellations made less than [Number of Days/Hours] before the scheduled service may incur a [Percentage or Amount, e.g., 50% of the total fee] cancellation fee.

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8. Contact Information:
If you have questions about our return policy, please contact us at:

We are committed to ensuring a positive experience and will do our best to resolve any issues promptly.